12.6 case in point: pret a manger puts peer pressure to work

  1. Teams are an essential part of the leading facet of the P-O-L-C framework. Looking at the team role typology, how might you categorize the roles played by the members of Pret in this case?
  2. What are the benefits of creating a team whose members hold hiring power over potential new employees? What are the potential negatives?
  3. What do you think inspires individuals at Pret to work as a cohesive team?
  4. In the case of Pret, do you view the team members or the management leaders as the most important part of the story?
  5. How do you think Pret holds team members accountable for their actions?
  6. Do you think that Pret offers enough of a support system for its employees in order to create this type of team cohesion?

 

 

Thank you for answering the case discussion questions. Here is the article

 

12.6 Case in Point: Pret A Manger Puts Peer Pressure to Work

Figure 12.19

 

 

Pret A Manger (meaning “ready to eat” in French) is a UK-based café known for convenient, inexpensive, and healthy food with menu items such as soups, salads, sandwiches, muffins, cakes, and coffee. The first Pret opened in 1986 in London and was founded by two college friends, Sinclair Beecham and Julian Metcalfe, who wanted to avoid additives, preservatives, and chemicals frequently found in fast food. But they are also known for their unique team-based structure, selection, and training techniques.

Pret is structured around the concept of a “Pret Estate,” based on small groups of 10 shops. These are led by what Pret calls “imaginative and passionate leaders.” In addition, all their shops have trainers within their core staff. It is not unusual to have staff remain for decades. For example, Collins Obamwanyi is a general manager of a Pret shop but began at his very first shop decades earlier. Just like Obamwanyi, a total of 75% of Pret managers began their careers as team members.

Getting a job at Pret is a team process. A newly hired employee goes through a traditional hiring process. However, those who make it that far are asked to work at a shop for a six-hour shift. After that, employees who worked with the hire are asked to vote whether or not they want to work with this person. Most make it through this process, but 10% do not. Those who do not are paid for that day’s work and not invited back. Their team-based approach to hiring seems to be working, because while the turnover rate in the fast-food industry can be over 400%, Pret A Manger enjoys a relatively low 60% turnover rate without paying more than other similar businesses who rely on hourly workers. In addition, Pret rewards employees who are promoted or pass training hurdles with a monetary reward. The catch? They must give the reward away to coworkers who helped them succeed. When stores are rated well by the mystery shoppers who anonymously visit and grade the stores each week, the top 10% of stores receive money for a shop party. Twice a year, they also throw a “massive” party to which everyone at Pret is invited.

Pret has “hopped the pond” to the United States with stores in New York, Chicago, and Washington, DC, as well as shops in Hong Kong and Paris. Pret plans to continue expansion around the world. Pret has a shop within a Target store and is in talks to open up further, with Pret retaining full control of its own kitchen, menu, and pricing.

 

 

 

 

Case written by Talya Bauer and Berrin Erdogan to accompany Carpenter, M., Bauer, T., Erdogan, B., & Short, J. (2013). Principles of Management (2nd ed.). New York: Flat World Knowledge. Based on information from Pret A Manger. Retrieved September 14, 2012, from www.pret.com/about; Clifford, S. (2011). Would you like a smile with that? New York Times. Retrieved September 14, 2012, from http://www.nytimes.com/2011/08/07/business/pret-a-manger-with-new-fast-food-ideas-gains-a-foothold-in-united-states.html; Horovitz, B. (2012). Target to open natural foods restaurant in Chicago store. USA Today. Retrieved September 14, 2012, from http://www.usatoday.com/money/industries/food/story/2012-07-24/target-pret-a-manger-healthier-food/56466400/1.

Prime Paper Help
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.